General Matters

Frequently Asked Questions

Communication

How do I contact you if I have any specific questions?

The most convenient and effective would be using the contact form here. Please be as specific as possible to help us understand and address your challenge properly.

General

Where do your goods come from?

Products sold on the platform don’t belong to us and so, we don’t have any inventory for keeping or storing the goods. We are connecting sellers and buyers and providing the tools to help and promote sealing the deals. Sales agreement and goods handover agreement is made between sellers and buyers.

What is Shopnest Mall?

Shopnest online store consists of and accommodates single vendor shops only that are managed and run by vendors as shop owners. However, for making a variety of products available for larger customer segments, all products are displayed at Shopnest online marketplace too.

What are the platform and your services all about?

Shopnest provides an online shopping platform that connects buyers and sellers. We don’t own any goods sold on this platform and are not the ones selling them. We help sellers find buyers and buyers find the right products but sales agreements are made between buyers and sellers directly.

However, we are dedicated to supporting both sellers and buyers in making successful sales and transactions and we are especially into our buyers’ protection as well. Therefore, we provide supportive services like advertising, mediating payments, tracking order fulfillment, etc. Read more about our service details in our Terms & Conditions section.

Click here for FAQ For Sellers