Articles, questions and feedback - make the platform work for you!
Welcome to the Shopnest Support and Knowledge Center. Here you find a detailed overview of how to make use of our marketplace and take the most out of it.
Also, here you can let us know your needs and challenges for helping us to make the platform better and more effective for you.
Create your own online store effortlessly with our simple tools. Check out how to customize your store quickly and take your business to new heights here!
Check the Frequently Asked Questions section to get quick overview about the most common questions and see if your question has already been answered as well.
We are using a payment service provider Paystack and so, the transaction fees are coming from their pricelist which is accessible here. According to Paystack, the fee is calculated as follows: For Local Transactions 1.5% + NGN 100 For withdrawals consider: Transfers between NGN 5,001 and NGN 50,000 — NGN 25 per Transfer Transfers above…
By default 0% tax is added to your products’ sales prices. In order to add 7.5% VAT to the transactions, you need to set it up. Under product settings, select “Taxable” and then choose “Standard VAT Once selected, 7.5% of VAT is added to each invoice. Note that tax is shown on the invoice in the summary…
You are getting an email about the order placed and you will see the order under the orders section on Vendor Dashboard. To give feedback about order processing and expected delivery time, open the order details and click “Create New Shipment” to start the delivery arrangement. You don’t need to wait till physically shipping the package…
All adjustments, store, product setup, changes, order processing, and delivery actions take place on the Vendor Dashboard (also called Seller Dashboard). Feel free to discover many other useful features available but not described in too much detail here. So, to dig in, go to your Account page and click “Go to Vendor Dashboard” On the sidebar, you will…
1. On Vendor Dashboard go to the “Products” section to insert the goods you want to start selling. Click “Add new Product” to insert the data. You can publish as many products as many you have the slots available in your subscription package. 2. Pay attention to product category – this is important because your product will be displayed…