Sellers ask

Frequently Asked Questions

Click here for General FAQ-s

Deal security

What payment options are available for paying for the order?

First of all, we strongly recommend all our customers to use our platform for closing deals. We are partnering with payment service provider Paystack which is taking care of our high-standard security measures as well.

However, parties are still free to make any separate payment agreements by themselves. If this is the case then the deal is closed without Shopnest and we can’t give any support for order fulfillment. Otherways, we stay between the buyer and the seller and make sure the goods are delivered in the expected condition. We have a special concept designed for that (check Buyer Protection).

So, if you decide not to use the payment option provided on the platform then select “Payment agreed with the Seller” while checking out. But note that we, unfortunately, cannot secure your deal.

What is the Buyer Protection concept all about?

It is an agreement between the seller and Shopnest that Shopnest will deposit the money collected for the purchase on certain days (usually 3 days) until the buyer has confirmed that she received the order.

If there are any complaints, Shopnest steps in to solve the misunderstanding between parties, and if this is the case, helps parties to revert the deal according to the terms and conditions (here

Note that in solving any disputes we strictly rely on product descriptions, shipping, and delivery terms provided by the Seller in her store.  So, for the Seller, it is vital to be as detailed as possible, both in product description and order fulfillment.

As for the Buyer, it is crucial to go through the product description, shipping information, and warranty terms in detail before making a purchase to avoid any disappointments and misunderstandings.

Fulfillment & Delivery

How the order delivery is arranged?

Every vendor is arranging her delivery. We are providing tools and linking up with third-party service providers and we track the order fulfillment.

On the platform, you find the following options:

1.  Delivery is arranged by our partner Kwik Delivery. The delivery rates and the terms are shown on the checkout page. If the customer selects this option, you will get an email from Kwik about arranging the order pickup.

2. Vendors and buyers can make a standalone delivery deal. If this is the case then the delivery fee is not added to the invoice.

General

How could I get more sales?

You have several options to stay in the front line:

  1. At first sight, you need to build up your trustworthiness. For this reason, always make sure you communicate with your customers and fulfill your orders as promised. Since this is a bit time-consuming, the very first step could be building up your formal reliability by just verifying your identity on the platform. In Shopnest we want to ensure our buyers get the best and the most secure deals, we therefore actively promote the Sellers who have verified themselves. So, verifying your identity should be definitely the first step you take to increase your sales because it gives a better position to your store and to your products in the Shopnest Mall lists.
  2. Check out our advertising options on the Shopnest platform.
  3. List your products in the Featured products and Special offers list and advertise regularly with banners.
  4. Share your shop individually on social media.
  5. Stay tuned and join our newsletter where we share our latest updates and useful tips for getting the most out of the platform.

Login & Registration

Can I set up more than one store?

Yes, you are free to set up as many stores as you want, though we don’t see any need for that since you could rather differentiate the goods with appropriate categories. The more you have products in your store the more buyers you attract in the Mall. So, creating a lot of single stores doesn’t really help to make your products more visible.

Note that one account can accommodate just one shop. So, for creating more stores you need to register more user accounts as well.

Payments & Pricing

How and what are the timelines for withdrawals?

We proceed with your request asap but not later than 3 working days. Kindly note that we only accept bank transfers.

What payment options are available for paying for the order?

First of all, we strongly recommend all our customers to use our platform for closing deals. We are partnering with payment service provider Paystack which is taking care of our high-standard security measures as well.

However, parties are still free to make any separate payment agreements by themselves. If this is the case then the deal is closed without Shopnest and we can’t give any support for order fulfillment. Otherways, we stay between the buyer and the seller and make sure the goods are delivered in the expected condition. We have a special concept designed for that (check Buyer Protection).

So, if you decide not to use the payment option provided on the platform then select “Payment agreed with the Seller” while checking out. But note that we, unfortunately, cannot secure your deal.

What are the commissions and fees from the sales made on your platform?

We are not asking for any commission or fee from your sales. Shopnest platform is free to everyone for selling a limited number of products. Check out our subscriptions here.

However, if you are doing it for a living, you might want to subscribe to premium services to effectively run your business and boost your sales.