What is the Buyer Protection concept all about?

It is an agreement between the seller and Shopnest that Shopnest will deposit the money collected for the purchase on certain days (usually 3 days) until the buyer has confirmed that she received the order. If there are any complaints,

How could I get more sales?

You have several options to stay in the front line: At first sight, you need to build up your trustworthiness. For this reason, always make sure you communicate with your customers and fulfill your orders as promised. Since this is

What are the platform and your services all about?

Shopnest provides an online shopping platform that connects buyers and sellers. We don’t own any goods sold on this platform and are not the ones selling them. We help sellers find buyers and buyers find the right products but sales

What is Shopnest Mall?

Shopnest online store consists of and accommodates single vendor shops only that are managed and run by vendors as shop owners. However, for making a variety of products available for larger customer segments, all products are displayed at Shopnest online

Where do your goods come from?

Products sold on the platform don’t belong to us and so, we don’t have any inventory for keeping or storing the goods. We are connecting sellers and buyers and providing the tools to help and promote sealing the deals. Sales

What are the commissions and fees from the sales made on your platform?

We are not asking for any commission or fee from your sales. Shopnest platform is free to everyone for selling a limited number of products. Check out our subscriptions here. However, if you are doing it for a living, you might

What payment options are available for paying for the order?

First of all, we strongly recommend all our customers to use our platform for closing deals. We are partnering with payment service provider Paystack which is taking care of our high-standard security measures as well. However, parties are still free

How and what are the timelines for withdrawals?

We proceed with your request asap but not later than 3 working days. Kindly note that we only accept bank transfers.

How the order delivery is arranged?

Every vendor is arranging her delivery. We are providing tools and linking up with third-party service providers and we track the order fulfillment. On the platform, you find the following options: 1.  Delivery is arranged by our partner Kwik Delivery.

How do I place an order?

Place an order like in any other online shop. Expect the seller to contact you for order fulfillment. Or you can always contact her by yourself under product or order details. Note that if you want to buy multiple products

How does the order fulfillment take place?

During the order checkout, you find delivery options available considering your shipping address. Make sure you have inserted the right shipping address. From the given options, pick the method that you like. Generally, there are three options available: Delivery is

Do you provide delivery and what are the shipping rates?

We are not offering the delivery service ourselves. Every vendor is arranging her delivery according to the selection made by the customer upon checking out. We are providing tools and linking you with delivery service providers. Find more about delivery

What if goods delivered do not meet my expectations?

You can cancel or return your order if the seller has stated on her shop that she accepts returns. Other than that, it can only happen upon special agreement with the seller. Therefore, before placing any order make sure you go

How do I contact you if I have any specific questions?

The most convenient and effective would be using the contact form here. Please be as specific as possible to help us understand and address your challenge properly.