For Buyers

What is the Buyer Protection concept all about?

It is an agreement between the seller and Shopnest that Shopnest will deposit the money collected for the purchase on certain days (usually 3 days) until the buyer has confirmed that she received the order. If there are any complaints, Shopnest steps in to solve the misunderstanding between parties, and if this is the case,…

What payment options are available for paying for the order?

First of all, we strongly recommend all our customers to use our platform for closing deals. We are partnering with payment service provider Paystack which is taking care of our high-standard security measures as well. However, parties are still free to make any separate payment agreements by themselves. If this is the case then the…

How do I place an order?

Place an order like in any other online shop. Expect the seller to contact you for order fulfillment. Or you can always contact her by yourself under product or order details. Note that if you want to buy multiple products from different sellers you need to make a deal with all of them separately.

How does the order fulfillment take place?

During the order checkout, you find delivery options available considering your shipping address. Make sure you have inserted the right shipping address. From the given options, pick the method that you like. Generally, there are three options available: Delivery is provided by our partner Kwik  – our partner gives the price and you will see…

Do you provide delivery and what are the shipping rates?

We are not offering the delivery service ourselves. Every vendor is arranging her delivery according to the selection made by the customer upon checking out. We are providing tools and linking you with delivery service providers. Find more about delivery arrangements under the order fulfillment section.

What if goods delivered do not meet my expectations?

You can cancel or return your order if the seller has stated on her shop that she accepts returns. Other than that, it can only happen upon special agreement with the seller. Therefore, before placing any order make sure you go through all the details under the Product description, Shipping, Warranty, etc