What is the Buyer Protection concept all about?

It is an agreement between the seller and Shopnest that Shopnest will deposit the money collected for the purchase on certain days (usually 3 days) until the buyer has confirmed that she received the order.

If there are any complaints, Shopnest steps in to solve the misunderstanding between parties, and if this is the case, helps parties to revert the deal according to the terms and conditions (here

Note that in solving any disputes we strictly rely on product descriptions, shipping, and delivery terms provided by the Seller in her store.  So, for the Seller, it is vital to be as detailed as possible, both in product description and order fulfillment.

As for the Buyer, it is crucial to go through the product description, shipping information, and warranty terms in detail before making a purchase to avoid any disappointments and misunderstandings.