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Payment fees

We are using a payment service provider Paystack and so, the transaction fees are coming from their pricelist which is accessible here. According to Paystack, the fee is calculated as follows: For Local Transactions 1.5% + NGN 100 For withdrawals consider: Transfers between NGN 5,001 and NGN 50,000 — NGN 25 per Transfer Transfers above…

Taxation

By default 0% tax is added to your products’ sales prices. In order to add 7.5% VAT to the transactions, you need to set it up. Under product settings, select “Taxable” and then choose “Standard VAT Once selected, 7.5% of VAT is added to each invoice. Note that tax is shown on the invoice in the summary…

Order Fulfillment & Delivery

You are getting an email about the order placed and you will see the order under the orders section on Vendor Dashboard. To give feedback about order processing and expected delivery time, open the order details and click “Create New Shipment” to start the delivery arrangement. You don’t need to wait till physically shipping the package…

Prepare products in your store

1. On Vendor Dashboard go to the “Products” section to insert the goods you want to start selling. Click “Add new Product”  to insert the data. You can publish as many products as you have the slots available in your subscription package.  2. Pay attention to product category – this is important because your product will be displayed particularly…

Shipping

There are two delivery options available: Note that the customer is the one picking the delivery type while checking out the order. So, make sure you pay attention and explain your Shipping and delivery terms well. Set your shipping policy on the Vendor Dashboard > Settings > Shipping. 

Publish your store and products

Adding products to your shop they will automatically be set to draft status. The product statuses turn to “Draft” automatically when your subscription expires. To publish products, you need to change the status to “Online” & “Visible” under the product settings: The second and faster alternative to publish your products in bulk is selecting Bulk…

Seal the deal

The customer has the option to contact you under the product details view before placing the order. You will see the questions sent by customers under the Support section: Open the question and reply and expect more questions in the same trail. Make sure to follow up till you have closed the deal. Once the…

Withdraw your money

1. For starting withdrawal requests first you need to share your bank details: go to Vendor Dashboard > Settings > “Payment.” Click “Add Payment Method” and fill out the form with your details. Once set you don’t need to repeat the process.  2. For submitting withdrawal requests go to Withdraw on Vendor Dashboard and click…

Tell us the feature you need the most

We are committed to actively helping our vendors succeed. We provide support and guidance every step of the way. From onboarding to sales optimization, we work closely with our vendors to help them grow their businesses and achieve their goals. Given all that, we are keen to know our sellers’ biggest pain points to address…

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