FAQs

Place an order like in any other online shop. Expect the seller to contact you for order fulfillment. Or you can always contact her by yourself under product or order details.

Note that if you want to buy multiple products from different sellers you need to make a deal with all of them separately.

Every vendor is arranging her delivery. We are providing tools and linking up with third-party service providers and we track the order fulfillment.

On the platform, you find the following options:

1.  Delivery is arranged by our partner Kwik Delivery. The delivery rates and the terms are shown on the checkout page. If the customer selects this option, you will get an email from Kwik about arranging the order pickup.

2. Vendors and buyers can make a standalone delivery deal. If this is the case then the delivery fee is not added to the invoice.

You have several options to stay in the front line:

1. At first sight, you need to build up your trustworthiness. For this reason, always make sure you communicate with your customers and fulfill your orders as promised. Since this is a bit time-consuming, the very first step could be building up your formal reliability by just verifying your identity on the platform. In Shopnest we want to ensure our buyers get the best and the most secure deals, we therefore actively promote the Sellers who have verified themselves. So, verifying your identity should be definitely the first step you take to increase your sales because it gives a better position to your store and to your products in the Shopnest Mall lists.
2. Check out our advertising options on the Shopnest platform.
3. List your products in the Featured products and Special offers list and advertise regularly with banners.
4. Share your shop individually on social media.
5. Stay tuned and join our newsletter where we share our latest updates and useful tips for getting the most out of the platform.

Shopnest online store consists of and accommodates single vendor shops only that are managed and run by vendors as shop owners. However, for making a variety of products available for larger customer segments, all products are displayed at Shopnest online marketplace too.

Products sold on the platform don’t belong to us and so, we don’t have any inventory for keeping or storing the goods. We are connecting sellers and buyers and providing the tools to help and promote sealing the deals. Sales agreement and goods handover agreement is made between sellers and buyers.

During the order checkout, you find delivery options available considering your shipping address. Make sure you have inserted the right shipping address.

From the given options, pick the method that you like. Generally, there are three options available:

• Delivery is provided by our partner Kwik  – our partner gives the price and you will see it on the checkout page.
• The vendor arranges the delivery; the fee is calculated on the distance basis set by the vendor.
• You are also free to choose your own arrangement.  In that case, select the “Separate agreement with the seller” and, the delivery is not included on the invoice. Obviously, we cannot assist you with the delivery process or the warranties.

Always pay attention to vendor Shipping terms under the product description.

Under both delivery options, the vendor is expected to update the shipment details on your order details, so you should follow up on your orders list.

For the deliveries arranged by our partners, we track order fulfillment and collect feedback about the service quality to help you choose your sales and experience the best. So, make sure you give your ratings both to the products and services.

Yes, you do, but to make it super easy, you can log in with your Google or FB account and your account is ready. You can add any information later.

It is because we are monitoring deals execution, product authenticity, deliveries, customer satisfaction etc, so, we need your genuine and validated feedback.

Or in case you have not received your package, we want to make sure the delivery details were communicated right, and a lot more. So, we need your consent and some of your details for your own convenience.

Shopnest provides an online shopping platform that connects buyers and sellers. We don’t own any goods sold on this platform and are not the ones selling them. We help sellers find buyers and buyers find the right products but sales agreements are made between buyers and sellers directly.

However, we are dedicated to supporting both sellers and buyers in making successful sales and transactions and we are especially into our buyers’ protection as well. Therefore, we provide supportive services like advertising, mediating payments, tracking order fulfillment, etc. Read more about our service details in our Terms & Conditions section.

First of all, we strongly recommend all our customers to use our platform for closing deals. We are partnering with payment service provider Paystack which is taking care of our high-standard security measures as well.

However, parties are still free to make any separate payment agreements by themselves. If this is the case then the deal is closed without Shopnest and we can’t give any support for order fulfillment. Otherways, we stay between the buyer and the seller and make sure the goods are delivered in the expected condition. We have a special concept designed for that (check Buyer Protection).

So, if you decide not to use the payment option provided on the platform then select “Payment agreed with the Seller” while checking out. But note that we, unfortunately, cannot secure your deal.

It is an agreement between the seller and Shopnest that Shopnest will deposit the money collected for the purchase on certain days (usually 3 days) until the buyer has confirmed that she received the order.

If there are any complaints, Shopnest steps in to solve the misunderstanding between parties, and if this is the case, helps parties to revert the deal according to the terms and conditions (here) 

Note that in solving any disputes we strictly rely on product descriptions, shipping, and delivery terms provided by the Seller in her store.  So, for the Seller, it is vital to be as detailed as possible, both in product description and order fulfillment.

As for the Buyer, it is crucial to go through the product description, shipping information, and warranty terms in detail before making a purchase to avoid any disappointments and misunderstandings.

Shopnest online store consists of and accommodates single vendor shops only that are managed and run by vendors as shop owners. However, for making a variety of products available for larger customer segments, all products are displayed at Shopnest online marketplace too.

Shopnest provides an online shopping platform that connects buyers and sellers. We don’t own any goods sold on this platform and are not the ones selling them. We help sellers find buyers and buyers find the right products but sales agreements are made between buyers and sellers directly.

However, we are dedicated to supporting both sellers and buyers in making successful sales and transactions and we are especially into our buyers’ protection as well. Therefore, we provide supportive services like advertising, mediating payments, tracking order fulfillment, etc. Read more about our service details in our Terms & Conditions section.

We are not asking for any commission or fee from your sales. Shopnest platform is free to everyone for selling a limited number of products. Check out our subscriptions here.

However, if you are doing it for a living, you might want to subscribe to premium services to effectively run your business and boost your sales.

First of all, we strongly recommend all our customers to use our platform for closing deals. We are partnering with payment service provider Paystack which is taking care of our high-standard security measures as well.

However, parties are still free to make any separate payment agreements by themselves. If this is the case then the deal is closed without Shopnest and we can’t give any support for order fulfillment. Otherways, we stay between the buyer and the seller and make sure the goods are delivered in the expected condition. We have a special concept designed for that (check Buyer Protection).

So, if you decide not to use the payment option provided on the platform then select “Payment agreed with the Seller” while checking out. But note that we, unfortunately, cannot secure your deal.

It is an agreement between the seller and Shopnest that Shopnest will deposit the money collected for the purchase on certain days (usually 3 days) until the buyer has confirmed that she received the order.

If there are any complaints, Shopnest steps in to solve the misunderstanding between parties, and if this is the case, helps parties to revert the deal according to the terms and conditions (here) 

Note that in solving any disputes we strictly rely on product descriptions, shipping, and delivery terms provided by the Seller in her store.  So, for the Seller, it is vital to be as detailed as possible, both in product description and order fulfillment.

As for the Buyer, it is crucial to go through the product description, shipping information, and warranty terms in detail before making a purchase to avoid any disappointments and misunderstandings.

We are not asking for any commission or fee from your sales. Shopnest platform is free to everyone for selling a limited number of products. Check out our subscriptions here.

However, if you are doing it for a living, you might want to subscribe to premium services to effectively run your business and boost your sales.

Products sold on the platform don’t belong to us and so, we don’t have any inventory for keeping or storing the goods. We are connecting sellers and buyers and providing the tools to help and promote sealing the deals. Sales agreement and goods handover agreement is made between sellers and buyers.

Yes, you are free to set up as many stores as you want, though we don’t see any need for that since you could rather differentiate the goods with appropriate categories. The more you have products in your store the more buyers you attract in the Mall. So, creating a lot of single stores doesn’t really help to make your products more visible.

Note that one account can accommodate just one shop. So, for creating more stores you need to register more user accounts as well.

Shopnest provides an online shopping platform that connects buyers and sellers. We don’t own any goods sold on this platform and are not the ones selling them. We help sellers find buyers and buyers find the right products but sales agreements are made between buyers and sellers directly.

However, we are dedicated to supporting both sellers and buyers in making successful sales and transactions and we are especially into our buyers’ protection as well. Therefore, we provide supportive services like advertising, mediating payments, tracking order fulfillment, etc. Read more about our service details in our Terms & Conditions section.